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Frequently Asked Questions - Our Sold Items
Most Asked Questions
- Showroom Viewing
You can view our collection in person at our showroom located at Marina Bay Singapore. - Authenticity Guarantee
We have a robust authentication process that leverages human expertise, official records, and AI technology. All our items are authenticated by our qualified authenticators. For Chanel pieces, we do Chanel Serial Number Check to match the original purchase information from the official record. For an optional fee of $50, we provide authentication certificate from Entrupy, a global third-party AI authenticator. - Proven Track Record
With a visible track record of over 2,500+ successful transactions, we have maintained a zero-dispute record regarding authenticity. - Highly Recommended
Read the verified reviews from our satisfied buyers on Carousell. - Lifetime Money-Back Guarantee
We offer a lifelong authenticity guarantee on all our items. If any item is found to be inauthentic, we provide a full refund.
To purchase an item, you can place an order directly from our website, or reach out to us via Instagram or WhatsApp.
- Payment: Choose your preferred payment method and send us a screenshot of the payment confirmation. A 20% non-refundable deposit is required to reserve the item, with the remaining balance payable within 7 days.
- Order Processing: Once the full payment is received, we will dispatch your item within 1-2 business days. If you are in Singapore, you can also collect your item from our office.
- Refunds: If we are unable to process your order, we will notify you promptly to arrange a refund.